Guard Services Description
Genesis Integrative Solutions (GIS) furnishes all management, supervision, manpower, material, supplies, and equipment to coordinate performance of Security Guard services. Security Guards perform a variety of security per Officer’s Duty Book or Post-Orders. Guards are thoroughly familiar with the post orders prior to their work assignment. GIS allows enough time in which the guards are able to read and familiarize themselves with the post orders while on duty. Under no circumstance shall any guard neglect his/her duties in order to familiarize him/herself with post orders. GIS provides guard services at the locations in accordance with the performance of Security Guard services contract in the descent order:
(1) The Schedule, Statement of Work;
(2) The Officer’s Duty Book (including all rules, regulations, and Building Emergency Management Plans);
(3) The Post Orders In the event of an inconsistency between documents, the Contract takes precedence over other documents.
Entrance/Exit Control Posts
Guards are mentally and physically ready to operate and enforce the customer’s personnel identification and access/egress control. Guards perform package inspections in accordance with post orders. These inspections include inspection of packages, briefcases, purses, canisters, bags, and other suspicious containers in the possession of visitors, employees and other persons who arrive or depart from the facilities. Guards provide onsite security and control access to observe, detect, and report violations of post regulations and orders. Guards provide complete surveillance to maintain, protect, and inspect all internal and perimeter areas within the parameters and authority of post. Guards answer questions and provide directions to visitors and building tenants. Prior to arrival on duty, each guard is familiar with the name and location of his/her post, as well as the post orders. Each guard familiarize themselves with each tenant’s name and the locations within the facility of the most commonly sought offices or locations such as service offices, restrooms, elevators, entrances, exits, cafeteria, and parking areas, in order to provide information to any visitor.
Entrance/exit post guards are ready and able to locate the nearest first aid kit, fire extinguisher, fire alarm, and duress alarm devices. Guards operate all security equipment on post, such as X-rays, hand held magnetometers, and closed circuit television (CCTV).
Roving Control Posts
Guards make patrols in accordance with routes and schedules established by the post orders. They observe, detect, report, and respond to all suspected or apparent security violations. Roving guards maintain logs, reports, and files of all incidents and occurrences encountered during the patrol tour. Patrol duties perform in a professional manner, with the guards responsible for observing the environment, and when necessary, questioning those persons whose activities arouse suspicion. Patrol guards serve as the first responder to all security alarms and emergency situations occurring within the area of assignment. Some posts may require a combination of fixed hours at a guard booth and roving patrols. Guards adhere to the patrol schedule in the post orders.
Guards direct traffic (vehicle and pedestrian), control parking, and observe the environment for suspicious vehicles or persons. Guards operate traffic control points and identify, delay, and detain all suspicious vehicles and personnel as necessary to maintain a level of security sufficient to ensure the safety and protection of all personnel, property, and resources within the facility.
Control, Issuance, and Storage of Keys
Guards who receive, issue, and track all keys, “key cards,” lock combinations, etc., which restrict access to the facility, offices, guard posts, gates, etc. Guards control access to these items in accordance with the customer’s direction and guidance. Guards shall not remove the keys and other access control devices from the facility premises. Guards report lost, unusable, and/or stolen keys or access control devices to the guard’s supervisor. GIS is responsible for use and handling of customer’s property.
Alarm Runner Services for Building Alarm System
GIS provides alarm runners to monitor system when building is under after hours electronic surveillance. Alarm Monitors notifies the alarm runner when alarms sound. Only security officers have access to key and alarm codes to permit entry into the building during after-hours periods. GIS contact the customer designee during and after duty hours immediately after alarm sounds. The alarm runners report to the site within thirty (30) minutes if after duty hours, and within 3 minutes during duty hours. The alarm runners walk-through area with the local police department to clear the building. A written report of the incident is submitted on the next scheduled workday. GIS uses the site supervisor for each facility as the alarm runner.
Guards lock or unlock specific entrances/exits and turn on/off lights in their duty area at specific times. During emergencies, guards perform simple emergency functions that activate or deactivate building systems, such as heating/ventilation/air conditioning systems; circuit breakers/switches; and plumbing valves/switches.
(1.) Provide monthly testing of all fire extinguishers, document findings and submit report to COTR or CO within one business day.
(2.) Perform routine safety inspections of assigned buildings and grounds, and conduct accident investigations and document findings to COTR or CO.
(3.) Monitor all vending machines and notify vendor and COTR or CO, upon completion.
(4.) Conduct weekly microwave and refrigerator checks and document findings on provided forms.
(5.) Monitor hazardous material spills. Perform appropriate cleanup in the event a properly trained customer employee is not able to perform the required cleanup. Promptly and properly document findings and submit to the COTR or CO.
(6.) Monitor and adjust the building temperature thermostats as coordinated with the COTR or CO.
(7.) Maintain all televisions. Turn on upon entrance to the location, and turn off upon exit. Change channels upon request of the COTR or CO.
(8.) Monitor and test monthly all safety devices, and properly document the findings.
(9.) Maintain and monitor automobile registration for employees and volunteers.
(10.) Accept sealed packages from delivery vendors and place under locked control in designated storage area.
(11.) Monitor and inventory customer equipment (customer radios).
(12.) Guards turn off unnecessary lights, check safes, lock type repositories, and cabinets, close and secure open windows, close and secure doors and gates and other facility access points.
(13.) Monitor and respond daily, and test the Panic Alarm System monthly and report the findings to the COTR or CO.
(14.) Control the keys and the log book of all customer furnished vehicles. Assist employees in signing the vehicle out. Secure copy of Trip Tickets and receipts for each vehicle. Turn in to Administration the first business day of the next month.
Building Rules and Regulations
Guards monitor and observe building occupants and visitors for compliance with the facility’s posted rules and regulations. Guards also identify, report, delay, or detain those persons who violate the rules and regulations as appropriate and in accordance with the Post Orders.
Lost and Found
Guards receive all found articles, complete the appropriate form(s), and turn over the for safekeeping pending their final disposition.
Physical Security, Law and Order
Guards know the physical and jurisdictional limits of the facility they protect. Guards maintain physical security and law and order by statute, regulation, and/or Post Orders within the area of assignment. Guards detect, delay, and/or detain persons who attempt to violate, or violate laws, rules, regulations, and/or Post Orders. Guards report all such incidents in accordance with procedures in the Post Orders.
Guards prevent, delay, and/or detain persons attempting to gain unauthorized access to property and/or personnel at the facility. Guards report all such incidents in accordance with procedures in the Post Orders.
Guards report all potentially hazardous conditions and items in need of repair to the appropriate person as prescribed in the Post Orders.
Response to Injury or Illness
Guards obtain professional assistance in the event of injury or illness to anyone while they are in the building or on the grounds.
Reports, Records, and Testimony
Guards prepare and maintain reports in accordance with the Post Orders regarding security related issues such as accidents, fires, bomb threats, unusual incidents and unlawful acts, and provide these reports to those officials via the Post Orders. Guards verbally report threatening circumstances and potentially threatening activities they observe while on duty. Whenever possible, guards report serious or potentially serious problem before responding so that they may receive all the necessary backup and support to lessen or eliminate the potential threat. Guards testify in various judicial proceedings on behalf of the customer.
Guards perform other functions in the event of situations or occurrences such as civil disturbances, attempts to commit espionage, sabotage, or other criminal acts adversely affecting the security and/or safety of the customer, its employees, property, and the general public lawfully in the buildings or on the grounds.
In case of an emergency condition requiring immediate attention, GIS’s onsite supervisor or the shift supervisor shall take action to divert uniformed personnel from their normal assigned duties to meet the condition and summon the appropriate assistance if required by the Building Emergency Management Plan. GIS notifies the appropriate customer official of the actions taken. Incidents of this nature shall be reported in accordance with procedures outlined in the Officer’s Duty Book. Immediately after the situation is resolved, the guards should return to their assigned posts and duties.
Primary Security Responses
In some outlying areas, and/or if multiple reportable incidents occur, guards may be required to act independently as the primary security response until law enforcement assistance arrives.
Supervisors are individuals who have the authority to act for GIS on a day to day basis at the work site. Supervisors are individuals of unquestionable integrity who display a mature attitude and exercise good judgment. After the Contract has been awarded and before the performance meeting, GIS shall submit the Key Personnel Resume. The supervisor(s) must be approved prior to assuming his/her duties.
Each supervisor shall have a background with a minimum of two (2) years of successful experience in the field of supervision (civilian community law enforcement, military service law enforcement, or commercial/industrial guard service). Supervisors can simultaneously perform the duties of supervisor and productive guard. Supervisors shall not provide required relief breaks for productive guards at any time while they are acting in a supervisory capacity.
GIS shall provide the name(s), telephone number(s), pager number (if any), cellular phone number, facsimile number, email address (if any), and office address of the supervisor(s) by the date of the pre-performance meeting.
Supervisors ensure guards:
(1) Are properly trained;
(2) Perform all duties as specified in accordance with the Contract
(2) Are in proper uniform and present a neat and professional appearance as referenced in the Contract;
(3) Are thoroughly knowledgeable about their duties and demonstrate the ability to act effectively during emergencies or other unusual situations;
(5) Possess and display a valid certification card and CPR card at all times while on duty; and
(6) Possess all necessary permits, credentials, etc., as required by the Contract or by local or state law.